Frequently
asked questions

Are Illa pads suitable for sensitive skin?
How do I choose the most suitable Illa pad for my flow?
This is the section where we answer questions about our products, designed to provide continuous and gentle protection while respecting your skin and sensitivity at every moment of the day. If you would like more information, feel free to contact us through the dedicated form. Our commitment is always focused on taking care of you because you deserve to feel confident, protected, and comfortable at all times.

Illa is our range of sanitary towels, intimate washes and wipes, which are dermatologically tested to help all women’s busy lives less hectic and help them to feel protected even when at their most “sensitive”.
This statement indicates that the product has undergone specific testing to assess its effects on the skin, with a particular focus on skin tolerability.
Source (Italian National Institute of Health): https://www.iss.it/documents/20126/0/19_24_web+%281%29.pdf/984c22d8-9a1a-45ad-3e29-af89c6f2b2a1?t=1677674177271
Choosing an intimate wash with an acidic pH can help preserve the balance of the bacterial flora, reduce the risk of irritation or dryness and help reduce the risk of infection.
The pH of the intimate area varies at different stages over the course of one’s life: for instance, when you’re of childbearing age, the vaginal pH is generally more acidic – around 3.5 – in order to ensure there is natural protection against the growth of pathogenic micro-organisms. A wash that has a pH of 3.5 is recommended during this stage of life.
You can assess whether to use a pH 3.5 wash during pregnancy under the guidance of your gynaecologist.
Intimate washes with a pH of 4.5 are formulated to respect the natural balance of the vagina in situations in which the intimate environment has a slightly less acidic pH than pH 3.5 ( standard conditions, recommended as “healthy”). These washes are generally used during puberty, pre-menopause and menopause.
Illa sanitary towels have a 100% cotton topsheet and a super-absorbent polymer (SAP) layer in the core (itself made using microgranules that can soak up your menstrual flow and trap it inside).
Pads with a cotton surface help prevent redness and irritation, allowing air to circulate so that the skin can breathe. Also, cotton’s natural ability to absorb moisture without irritating the skin make it an ideal choice for people with sensitive skin or who suffer from allergic reactions to synthetic materials that are commonly used in other pads.
Used sanitary pads should never be thrown down the toilet, as they can obstruct the pipes and cause issues in drainage systems. In almost all household waster management systems, used sanitary towels should be disposed of in general household waste, or as non-recyclable waste.
Sanitary Towels
If your period is light, Illa Daytime Towels or Illa Pantyliners can be used.
The SAP microgranules trap any flow and odours within their super-absorbent polymers, without leakage.
Yes, they can because the SAP can also absorb small quantities of liquid2.

2 efficacy proven by our internal laboratory tests
The difference is in terms of the absorbency, which is indicated on the pack by the number of drops. Extra Night-time Towels have the highest level of absorbency (5 out of 5 drops); Night-time Towels have an absorbency of 4 out of 5.
Women are particularly delicate during the postpartum period and have to be extra careful due to the risk of infection. In this case, it is advisable to contact your gynaecologist or obstetrician if you wish to choose Illa sanitary towels.
For optimum intimate hygiene, it is advisable to change the pad every 4 to 6 hours. You can use them for up to a maximum of 8 hours overnight.
Intimate washes
Yes – Illa washes are suitable for daily use.
Illa intimate washes have a specific pH, as using a wash with an unsuitable pH can upset the balance of the bacterial flora, leading to irritation, dryness, or possible infection. The acidic pH should be maintained for “Intimate health”.
You can use antibacterial intimate washes when swimming or at the beach, or at key times, such as when experiencing redness, irritation or bacterial infections. It is always recommended, however, that you seek medical advice before using our products if you have any of these symptoms.
Yes, our Soothing Intimate Wash is formulated with aloe, chamomile and sage, and has a pH of 4.5 to respect the body’s natural defences and is suitable for frequent use for all the family.
Intimate Wipes
Illa Intimate Wipes are dermatologically tested and made using soft cotton non-woven fabric. They contain a delicately scented solution to leave you feeling clean and fresh.
Illa wipes can be used when you have limited access to water, such as when travelling, at work or at social events. The formula has been specifically designed to leave the skin feeling fresh and clean without rinsing and without leaving annoying or sticky residues, helping maintain the natural pH balance of the intimate area.
Yes – they are formulated to respect the intimate pH.
Their use is not recommended if you have any itching or irritation, or if you are allergic to any of the ingredients.
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help you?

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